Effective Date: [01/04/2025]

At ICS Store, we strive to ensure customer satisfaction by providing high-quality products. If you are not entirely satisfied with your purchase, we’re here to help. Please read our return and refund policy carefully.

  1. Returns

You have 7 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Return Eligibility:

School Uniforms: Items must be unworn, unwashed, and with original tags attached.

Study Materials (Books, Guides, etc.): Only unused books with no marks, writing, or damage are eligible.

Sports Materials: Items must be unused, unassembled (where applicable), and in their original condition.

Stationery Materials: Unopened and unused stationery (pens, notebooks, etc.) can be returned.

Non-returnable items:

Customized or personalized uniforms.

Study materials (books, guides) that have been used or damaged.

Perishable stationery items such as markers or glue sticks that have been used.

  1. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment within 7-10 business days.

Shipping Costs:

Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

You are responsible for paying your own shipping costs for returning the item unless the return is due to a defective or incorrect product.

  1. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at 9260984354, 0532 2974780 within 7 days of receiving the product.

  1. Late or Missing Refunds

If you haven’t received a refund after 10 business days, please check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted.

If you still have not received your refund, please contact us at 9260984354, 0532 2974780.

  1. Return Process
  2. Contact our customer service at 9260984354, 0532 2974780 to initiate the return.
  3. Pack the item securely in its original packaging and include the receipt or proof of purchase.
  4. Ship the item to the provided return address.

Contact Us
If you have any questions on how to return your item, please contact us at – [email protected].